877-EAR-NOSE

Our Office Policies

We have your convenience in mind. With the NEW online patient registration portal you can fill out your patient registration any time of day. Registering online will save time when you arrive for your appointment. This will ensure that you are seen as quickly as possible when you arrive for your appointment. Registration only takes about 10 minutes. Before you start the registration process, have your medical insurance cards at hand. Fill out the information as accurately and completely as possible. You must fill out all required fields for the registration process to be complete. If you have any questions call our office at 407-944-3340.

Telephone Calls

The doctor-patient relationship is a privileged one. For this reason we do not encourage giving out information about the patient to others, including family members and spouses.

The doctor does not leave a patient to answer phone calls as this would be unfair to the patient being treated. Our staff has been trained to answer most questions. If a doctor must return your call after hours, a charge may be billed. Most calls for medical treatment will require an office examination.

Prescription Refills

Physicians can not call in any narcotic medication. For other medications, please call during regular office hours for refills so your medical records can be reviewed.

You may also access our patient portal for prescription and vial refill requests.

Billing

The Florida Ear Nose Throat & Facial Plastic Surgery Center requests that co-payments be paid at the time of service. For insurance policies that have deductibles and/or co-insurance, the charges should be paid in full at the time of service.

We are happy to see patients who do not currently have health insurance and we expect payment at the time of service.
Surgical procedures require a surgical deposit equal to your estimated out of pocket prior to the procedure. Other tests and procedure require payment on date of service.
For patients who have tests or any procedures to be scheduled, we encourage you to discuss these cost and payments ahead of time.

The Florida Ear Nose Throat & Facial Plastic Surgery Center accepts cash and personal checks as well as the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Personal Check

We also accept these payment options :

  • Care Credit

Appointments/Cancellations

If you are unable to keep your appointment, please notify us 24 hours in advance to avoid a cancellation charge. There will be a $50.00 fee after two consecutive appointments are missed.

For surgery cancellations, we ask you provide 72 hours advance notification or a fee of 10% of surgery cost will be applied to your account.
These charges must be paid prior to scheduling any further appointments.

Emergencies

Our office provides on-call service for emergencies. Call 407-944-3340 so that the physician on call can be contacted.

Patient Forms

The Florida Ear Nose Throat & Facial Plastic Surgery Center provides our patients with office forms for your convenience. We recommend you print and fill these forms prior to your appointment to save time.

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here.


Back to top